Glossary · Processes & structure
Process optimisation
Making your processes smarter: faster, with fewer errors and less manual work.
Process optimisation means making the steps you work with smarter. The goal is a process that runs faster, produces fewer errors and needs less manual work, without the quality suffering.
It starts with understanding how a process really runs, including the detours and the exceptions. Then you cut what adds no value, simplify what has become too complicated and automate what repeats itself.
Why the process comes first, then the tool
A common mistake is to unleash a new tool on a poor process. You then automate the mess, and things simply go wrong faster. Optimise the process first, and only then choose the technology that supports it.
