Glossary · Strategy & delivery
Business case
The reasoning behind why an investment is worth the effort and the money.
A business case sets out why an investment is worthwhile. It puts the expected costs next to the expected returns and makes clear what your organisation gets out of it: time saved, fewer errors, more revenue or lower costs.
The point is not to write a nice story that justifies a decision after the fact. An honest business case also names the risks and the assumptions it rests on. That way you know what to watch out for once the project is under way.
When looking at costs, don't forget what comes after the purchase. Maintenance, training and management all help determine whether an investment pays off. That full picture is called the Total CostThe real cost of a system over the years, not just the purchase price. of Ownership.
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